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DreamWorks Animation

Glendale, California - United States
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Desktop Support Administrator

Description

The Operations System Administrator (OSA) provides OS, SW & HW support calls on Windows, OSX & Linux for DreamWorks Animation. The role supports the needs of multiple departments with multiple needs in a fast paced production environment at multiple sites.

The job requires excellent verbal & written communication skills, strong customer service focus, and abilities to work in a team & independently, learn on the fly, follow procedures and suggest improvements.

Job Responsibilities:

  • Building, installing, maintaining and troubleshooting Linux, OSX & Windows desktops & laptops

  • User account administration

  • Software & license installation

  • Application debugging

  • User support (phones, ticketing system, and deskside visits)

  • Develop & document tools/procedures

  • Install & maintain 3rd party software & licensing

  • Set up & move systems as necessary

  • Analyze issues & create solutions for HW & SW problems

  • Daily & weekly preventative maintenance procedures 

Desired Characteristics

• Bachelor degree in Computer Science or related field
• Strong customer service skills
• Prior UNIX/Linux/Windows experience is a must
• Excellent verbal and written communication skills
• Ability to learn quickly and work in a fast paced environment
• Scripting experience (Perl, VBS, shell, etc.)
• Systems administration experience a plus
• Experience in a production environment desired

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